Refund policy

Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a return or refund in accordance with the policy below.

This policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined in this Return & Refund Policy.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it
Be in its original packaging when possible
Include proof of purchase (order number or receipt)

To initiate a return, please contact us at:

Email: uhomebuy@gmail.com

We will provide instructions on how and where to send your return.

Items sent back without first requesting a return may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Return address: will be provided when you contact us

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 business days.

Please note:

Original shipping costs are generally non-refundable.
If the returned item shows signs of use or damage not caused by us, we may reduce the refund amount accordingly.

Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

Your order number
A description of the issue
Photos of the item (if applicable)

If the issue is confirmed, we will offer one of the following solutions:

Replacement product
Full refund
Partial refund

In these cases, we will cover the return shipping costs.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at [your email].

Non-Returnable Items

Some items cannot be returned, including:

Personalized or custom-made products
Perishable goods
Personal care products once opened
Items returned in a condition that prevents resale

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it must follow the standard return procedure.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company — refunds may take time to appear.
Contact your bank for processing updates.

If you have completed these steps and still have not received your refund, please contact us.

Contact Information

If you have questions regarding returns or refunds, please contact us: